Refund & Cancellation Policy

Last updated: 24 July 2026

1. Subscription Fees

School accounts are charged a monthly subscription fee of KES 1,000 (or as advertised). Payment is processed upfront via Paystack at the start of each billing cycle.

2. Cancellation

Schools may cancel their subscription at any time through their account dashboard or by contacting support@elimora.ke. Cancellation takes effect at the end of the current paid billing period. You will retain access to all paid features until the period ends.

3. Refunds

Subscription fees are non-refundable except in the following cases:

• Duplicate payment: If you are accidentally charged twice for the same billing period, we will refund the duplicate payment in full.
• Technical error: If a platform error prevents you from accessing paid features for more than 48 consecutive hours, you may request a pro-rata refund for the affected period.
• Service discontinuation: If Elimora ceases operations, you will receive a pro-rata refund for the remaining portion of your current billing period.

4. Non-Refundable Circumstances

The following are not eligible for refunds:

• Change of mind after subscription activation
• Dissatisfaction with the quality or quantity of teacher profiles
• Failure to conduct your own due diligence on teachers
• Inability to find a suitable teacher match
• Account suspension or termination due to Terms of Service violation

5. Requesting a Refund

To request a refund, email support@elimora.ke with your account email and the reason for your request. We will respond within 5 business days. Approved refunds will be processed within 10 business days via the original payment method.

6. Chargebacks

Initiating a chargeback without first contacting us may result in permanent account suspension. Please allow us the opportunity to resolve your issue before disputing a payment with your bank.

7. Changes to This Policy

We reserve the right to update this policy. Schools will be notified of material changes via email.